Help & guide

How to use KiNBY.

A step-by-step guide to KiNBY Chart, KiNBY Teams and KiNBY Connect. Start with the five things worth knowing first, then open any section — or watch the videos.

Still stuck?

Tell us what you were doing and what happened. A person reads every message.

Contact support

Never send us a password or PIN. KiNBY support will never ask for one. If a caregiver can't get in, a Family Admin can reset them under Caregivers on the Edit & Set Up page — it never shows or sets their password.