Last updated 14 September 2026 · KiNBY Care Solutions · Ontario, Canada
The short version: browsing this website collects nothing about you. No analytics, no cookies, no tracking pixels, and nothing is shared with or sold to anyone. Four things are described below and are the only exceptions: signing in to KiNBY, KiNBY Connect (where families and caregivers find each other and send messages), KiNBY Gear (where people buy, sell, trade, or gift used equipment), and subscribing, which takes you to Stripe. The KiNBY apps keep the care record on the family's own tablet, and send us two things, described below.
KiNBY keeps the care record on the tablet it is used on — the one that stays with the person being cared for. KiNBY Teams keeps its schedules and pay on the family's own device.
Two things are sent to us, automatically, once a family activates KiNBY Chart on its tablet. Neither can be switched off from the app; if a family wants them stopped, they can ask us.
Where this information is kept: with our hosting provider Supabase, on servers in Montreal, Canada. Each family's information is walled off from every other family's. We do not sell it, share it, or use it for anything other than showing it back to that family. Only that family's KiNBY account can open it. Ask us and we will delete it.
KiNBY Connect lets families in Ontario and nurses and caregivers find each other and talk. To do that, KiNBY holds what you put into it, with our hosting provider Supabase, on servers in Montreal, Canada:
Who sees what. Only signed-in members see anything: families see nurse and caregiver profiles, and nurses and caregivers see family listings — never each other's. Your email address and phone number are never shown to anyone unless you press "Share my contact details" in a conversation, and then only to that one person. Messages are seen only by the two people in the conversation. Listings stop showing after 90 days unless you renew them.
Emails. Our email provider, Resend, sends your confirmation and password-reset codes, and a note when you have a new message. That note never includes who wrote or what they said. If you report a conversation, a short summary — with no contact details — goes to support@kinby.ca so we can look into it.
We do not sell any of it, share it, or use it for anything but running Connect. We do not screen, verify or vet anyone who lists themselves.
KiNBY Gear lets people in Ontario buy, sell, trade, or gift used care equipment. It works the same way as Connect, and KiNBY holds, with Supabase in Montreal:
Only signed-in members see posts, and a post shows your first name. Your email and phone number are never shown unless you share them in a conversation, and then only with that one person. Notification emails (sent by Resend) never say who wrote, which item, or what they said. Posts stop showing after 90 days unless renewed. KiNBY does not inspect, clean or guarantee any item, and does not verify anyone.
KiNBY exists for families caring for someone medically complex, so the information in the apps is often a child's. It stays on the family's device and under the family's control, and we don't collect it or look at it. The one exception is the family's read-only copy described above, which is stored only so it can be shown back to that family, and to nobody else.
Payment is handled by Stripe, on Stripe's own secure pages. No card details are ever entered on this website, and KiNBY never sees or stores your card number.
To take a subscription, Stripe collects your name, email address and payment details, and we can see your name, your email and whether your payments have succeeded — that is what lets us send you a receipt and tell you if a payment fails. We use it for nothing else: no marketing lists, no sharing, no selling. Stripe has its own privacy policy covering what it holds.
Browsing this site still collects nothing. You only reach Stripe if you choose to subscribe.
KiNBY records and displays what you enter. It is not a medical device. It does not diagnose, advise, or decide anything, and it does not check one piece of information against another — it will not, for example, check a medication against an allergy. Clinical decisions belong to you and your care team.
Anything the apps saved on your device is yours: you can export it or clear it yourself at any time. If you have emailed us, ask and we will delete that correspondence. If you subscribed, ask and we will tell you what Stripe holds for you.
KiNBY Connect: you can edit or remove your listing at any time. A nurse or caregiver can delete their Connect account from their profile, which deletes the profile, their conversations and their messages. A family can remove their listing themselves, and can ask us to delete their conversations.
KiNBY Gear: you can edit or remove any post at any time. A free Gear account can be deleted from Your posts, which deletes the account, its posts, and every conversation it is part of.
Ask and we will show you the notes and read-only copy stored for your family, and delete them. Deleting it changes nothing on your tablet — the record itself lives there.
Email hello@kinby.ca. If you are ever unhappy with how your information has been handled in Canada, you can also contact the Office of the Privacy Commissioner of Canada.